Frontier Airlines

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1.2

24% af anmelderne anbefaler Frontier Airlines.

Frontier Airlines reviews indicate an overwhelmingly negative customer experience, with only a handful of positive or neutral ratings among hundreds of complaints. Customers most often cite low ticket prices and occasional direct routes as the main advantages, and a few mention friendly onboard crews and clean planes. However, the negative feedback is extensive and consistent: frequent flight delays and cancellations with little to no advance notice or support, poor customer service both at the airport and online, and a confusing, fee-heavy pricing structure that often leaves travelers paying far more than expected. Many Frontier Airlines customer reviews describe hidden baggage and seat charges, uncomfortable seating, and issues with rebooking, refunds, and the Go Wild Pass. Reports of rude staff, communication failures, and inadequate handling of disruptions are common. Overall, Frontier’s low fares may appeal to budget travelers, but the risk of disrupted plans, unexpected costs, and lack of support means most customers would not recommend the airline.
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Om Frontier Airlines

Frontier Airlines (NASDAQ: ULCC), headquartered in Denver, Colorado, is dedicated to "Low Fares Done Right." The airline operates 120 A320 family aircraft and boasts the largest A320neo fleet in the U.S. Frontier's efficiency is enhanced by its seating configuration, weight-saving tactics, and baggage process, making it the most fuel-efficient major U.S. carrier by available seat miles per fuel gallon consumed. With over 230 new Airbus planes on order, Frontier aims to continue growing. Their mission is to provide affordable travel across America.

Key Details:

  • Location: The company is headquartered in Denver, Colorado, United States.
  • Founders: Frontier Airlines was founded by Frederick W. "Rick" Brown, Janice Brown, Bob Schulman.
  • Foundation Date: The company was established in the year 1994.

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  • C

    Consumer

    1 anmeldelser

    United States

    Flying with Frontier Airlines was

    Flying with Frontier Airlines was a real mess. I tried checking in online and through their app, but both just kept glitching. When I got to the airport, I thought the staff would help, but they just ignored me. I had to explain my problem three times before anyone even considered helping me out and giving me my boarding pass. I mean, shouldn't getting basic assistance be a given? I felt like I was begging just to get on my flight. It was such a hassle and left me really disappointed. Definitely not flying with them again.

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  • S

    Sowmya Bendapudi

    1 anmeldelser

    United States

    Crazy experience

    So, let me tell you about this crazy experience I had with Frontier recently. My flight from San Francisco to Santa Ana was just supposed to be an easy one-hour trip. Instead, it turned into a full-blown nightmare. We were boarded, then just sat on the plane for two hours before they told us to get off. After that, we waited another two hours at the airport with zero updates. A staff member casually mentioned I should probably book a different flight. Feeling stuck, I did just that, but my bag was a whole other issue. I was told I’d get it at the gate, but nope, had to wait 45 minutes at baggage claim. After finally catching my new flight—barely—I reached out to Frontier for some sort of compensation. Their customer support? A joke. Automated messages, endless wait times, and unhelpful agents offering useless vouchers. Never again! Frontier might be cheap, but it’s definitely not worth the hassle.

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  • S

    Solomon Gebregziabher

    1 anmeldelser

    United States

    Flying from Atlanta to Chicago

    Flying from Atlanta to Chicago on June 8th was a mess. My flight, number 1595, kept getting rescheduled—four times! It felt like a never-ending wait without any heads-up. I just sat there, watching my plans unravel. Missing work wasn't part of the agenda, but that’s exactly what happened. The lack of updates left me in the dark, juggling my schedule like crazy. It was frustrating, especially when you rely on things to run smoothly. I’ve flown with other airlines before, and this wasn't what I expected at all. It was a real letdown, and I hope things improve next time around.

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  • J

    Josephine

    1 anmeldelser

    United States

    I had a real rough

    I had a real rough time with this airline. My flight from LAX to Atlanta got delayed by two hours, causing me to miss my connecting flight. When I arrived in Atlanta, there was no one around to help, even though the flight attendant said someone would be there. No emails, no texts, just radio silence. Felt like I was stranded in a foreign place, trying to make sense of everything on my own. I spent over an hour on the phone with customer service, but they weren't much help. Ended up switching to Delta to sort things out. Cheap ticket, cheap experience. Wouldn't want to go through that mess again.

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  • R

    RG Ohde RGO

    1 anmeldelser

    United States

    I've been flying with this

    I've been flying with this airline for a decade, but it’s been a bumpy ride. Delays and cancellations have become the norm, with no real solutions in sight. Just the other day, my 7am flight was pushed to 11am, and then, surprise! At 5:19am, they said it was back on time. I missed it, of course. Got a refund, but then had to fork out more cash for a last-minute booking with another airline. The savings I thought I was getting with this airline? Gone, and then some. Frustrating experience, to say the least. I think it's time to look elsewhere for my travel needs.

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  • J

    Joe

    1 anmeldelser

    United States

    Flying with this airline was

    Flying with this airline was a complete nightmare. I can't believe it happened again. They messed up my travel plans, and I ended up spending over $5,000 more because they couldn't get me to where I needed to go. Imagine having everything planned out, only to be stuck and scrambling to find another flight at the last minute. It's like they don't even care about getting you to your destination on time. This was the second time in a row they let me down. The stress and costs just aren’t worth it. Trusting them again would be like setting myself up for another disaster. I’m definitely switching airlines for good.

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  • L

    Luisa Bautte, Afrodita's Event

    1 anmeldelser

    United States

    The most frustrating experience ever

    So, picture this: I roll up to the airport at 4:45 am for my 6 am flight, thinking I've got plenty of time. But nope, the airline folks tell me I should’ve been there three hours early for a domestic flight! Seriously? I was stuck in line, and by the time I reached the counter, it was 5:08 am, and they said the flight was closed. The agent didn’t even try to help or offer any options. I missed my flight, the conference in Denver, and even lost a night at the hotel. I've traveled a lot with different airlines, but this was hands down the most frustrating experience. Frontier really dropped the ball on this one!

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  • W

    Weston Nicholson

    1 anmeldelser

    United States

    Definitely reconsidering my options for the next trip.

    So, I tried flying with Frontier, and let's just say it wasn't the best experience. The flight was delayed by 40 minutes for no clear reason, and the seats were incredibly uncomfortable. The announcements from the gate agent were hard to understand, which was a bit frustrating. They didn't even have a simple phone clip on the seats, which seems like a basic thing. I get that it's a budget airline, but adding a little cushion or a phone clip wouldn't break the bank. The check-in agent was surprisingly rude, seemed more interested in her phone than helping. Not impressed at all, hoping the pilots are more professional. Definitely reconsidering my options for the next trip.

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  • G

    Georgios Livieratos

    1 anmeldelser

    United States

    Flying with Frontier Airlines was

    Flying with Frontier Airlines was a mess. My flight from Las Vegas to Austin turned into a nightmare. We boarded, started taxiing, and then out of nowhere, the plane slammed the brakes. We ended up stuck on the plane for over an hour and a half before they finally let us off, and no one bothered to explain what was going on. The staff seemed like they didn’t have a clue—four different people told me four different things just to get my luggage. And this wasn’t a one-time thing; I had to rebook another trip because of a last-minute schedule change weeks before. I’ve already complained to the U.S. Department of Transportation. Seriously, save yourself the headache and choose a different airline.

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  • J

    Joey Powers

    1 anmeldelser

    United States

    I landed in Tampa on

    I landed in Tampa on Monday night with Frontier flight 2560, and what a chaotic experience that was! Arrived early with my elderly mom, thinking everything was sorted. Wrong! We ended up at terminal D instead of A, all because of some last-minute terminal changes. The place was a mess; earlier flights had caused a ripple of confusion, and the information on the screens didn’t match anything the staff was saying. Speaking of which, the staff were no help—rude and dismissive. When I mentioned my mom needed assistance, they just brushed me off. The boarding process was equally chaotic, with passengers for different flights getting mixed up. It was a stressful start to our trip, to say the least.

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  • M

    Milly Caruz

    1 anmeldelser

    United States

    I had an absolute nightmare

    I had an absolute nightmare with Frontier Airlines, and it left me completely drained. After a delay with Delta, I was rebooked on Frontier, hoping to just get home. Instead, it was a disaster. They tried to charge me $204 for an overweight bag, even though their policy states it should be $75 to $100. When I questioned it, the gate agent got aggressive and, without any warning, canceled my ticket because I couldn't pay right away. They left me stranded and refused a refund. It was a scene of pure chaos, with other passengers facing similar treatment. It felt like they were preying on the exhausted and vulnerable. Honestly, it was a terrible experience that I wouldn't wish on anyone. Avoid them if you can.

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  • C

    Cari Carter

    1 anmeldelser

    United States

    Imagine this: It's a chilly

    Imagine this: It's a chilly Monday morning, and I'm at SFO, ready to board my flight. Suddenly, the flight gets cancelled just 90 minutes before departure, without a single explanation. The next available flight? Four days later. Over 100 of us were stuck, scrambling for alternatives. I had to cough up $450 for a new ticket to rush back home to my sick kid. Calling Frontier the next day was a joke; a refund for the cancelled part of my flight and a $100 voucher was all they offered. As a single mom, this unexpected cost hit hard. With customer care like this, it's no wonder they're losing business. Not flying with them again, that's for sure.

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  • P

    Pen S

    1 anmeldelser

    United States

    Flying with this airline was

    Flying with this airline was a disaster from start to finish. The plane was filthy, and to make matters worse, our luggage vanished into thin air. Trying to get help was like talking to robots—they just didn't know anything and seemed to care even less. They nickel-and-dimed us for every little thing. Seriously, they even wanted to charge us just to check our boarding passes on the phone. It was beyond frustrating. I can't believe how poorly they treat their customers. I'm definitely not flying with them again, and you can bet I'll be telling everyone I know about this nightmare. Avoid them if you value your sanity!

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  • S

    Sherry Bock

    1 anmeldelser

    United States

    Terrible experience

    Flying with Frontier turned out to be quite an experience. I thought I was getting a good deal with the cheap ticket, but then realized I'd have to pay extra just to choose a seat. Not to mention, they charge for both checked and carry-on bags! Snacks and drinks aren’t free either, so pack your own if you don’t want to spend more. And if you're hoping to get some work done or watch a movie, forget it—there's no Wi-Fi or charging ports onboard. My luggage looked like it went through a battle; we joked about a T-Rex having a go at it in the cargo hold. Quite the adventure, but not sure I'd do it again.

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  • S

    Shemika Mitchell

    1 anmeldelser

    United States

    Flying with Frontier is honestly

    Flying with Frontier is honestly a rollercoaster. Last week’s trip to Vegas was a disaster with all those delays, but I had another flight with them from Detroit to Dallas today, and it wasn’t any better. The agents were just plain rude. My ticket was booked a month in advance, but when I checked in, I wasn’t given a seat unless I paid extra, which felt like a rip-off. At the gate, they announced the flight was oversold, and I was stuck without a seat. I ended up buying one through the app just to secure a spot. It felt like they wanted that from the beginning. The gate agent was unnecessarily harsh, making announcements that were almost scolding us passengers. One nice lady did put me in 13c, but overall, Frontier’s approach left a bad taste in my mouth. I think I’m done with them.

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  • R

    Roberto

    1 anmeldelser

    United States

    Flying with this airline was

    Flying with this airline was a nightmare. Imagine being stuck in a metal tube with zero entertainment options. No Wi-Fi, no radio, no TV, not even a plug to charge your phone. Everything had a price tag, from snacks to blankets. The bathroom? Filthy, like it hadn’t seen a cleaning crew in ages. The seats were hard as rocks, making it impossible to get comfy. And the flight attendants? They barely paid attention, and when they did, they seemed annoyed. If I could give negative stars, I would. Traveling should not be this painful. Definitely not flying with them again!

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  • D

    Doc

    1 anmeldelser

    United States

    I was at San Diego

    I was at San Diego International recently, and let me tell ya, the scene over at Terminal 1 is something else. Spirit and Frontier share the space, and man, the chaos is real. Frontier opens their ticket counter just 2 hours before a flight, then shuts it down an hour later, leaving passengers scrambling. As a Spirit customer, I watched as folks wandered over to Spirit's counter, desperate for help with their Frontier flights. The poor Spirit agents seemed overwhelmed, constantly pointing people to the airport paging phones. It's like watching a mini circus. And those paging announcements? They barely work, maybe 1 in 20 times. Watching all this, I couldn't help but think Frontier needs to step up their game, or they might lose more than a few passengers.

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  • A

    Anthony Ballenger

    1 anmeldelser

    United States

    Let me tell you about

    Let me tell you about my frustrating experience with this airline. I arrived at the airport more than two hours ahead of my flight, feeling prepared and ready. But then, security stops me, saying I hadn't checked in 24 hours prior. I mean, I bought the ticket less than 24 hours ago, how on earth was I supposed to check in that early? Trying to sort it out, I call customer service, who insists I "no-showed." I’m literally standing in the airport, way before my flight is scheduled, and they’re telling me this? All because of some ridiculous rule about check-in that I couldn't possibly follow. I was at my wits’ end, trying to explain the obvious to the agent, but it felt like talking to a wall. Total nightmare.

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  • B

    Barb Worley

    1 anmeldelser

    United States

    Frontier, huh? So I thought

    Frontier, huh? So I thought I'd give 'em a shot for this one-way leg of my trip, with American on the other end. Haven’t even boarded yet and I’m already feeling the pinch from their bag fees. Seriously, if you don’t cough up for a bag when you first book, brace yourself for a surprise. My carry-on jumped from $40 to $69, and I’m not even at the airport yet—still a week out. Tried to talk to someone there; after three attempts, finally got through. The answer? “System generated fees… no changes possible.” It’s frustrating. They’re not really budget; they sneak in those fees elsewhere. Not booking with them again.

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  • m

    megha

    1 anmeldelser

    United States

    Without customer care

    I gotta share my recent nightmare with Frontier Airlines. Picture this: arriving at the airport with plenty of time to spare, thinking everything's smooth sailing. But nope! We were shuffled from one counter to the next, and the staff, especially this one guy, was beyond rude. He claimed we were late even though we were totally on time! At the gate, things went downhill fast. Ryan and Felix, who were supposed to help, acted like bullies. They demanded an extra $25 on the spot, or no boarding for us. We tried to explain our situation, but it was like talking to a wall. Honestly, Frontier's so-called deals are just traps to squeeze more money outta folks. If you value your peace of mind, steer clear of them. They’re not about customer care, just about making a quick buck.

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  • H

    Holly McPherson

    1 anmeldelser

    United States

    Flying with Frontier was like

    Flying with Frontier was like stepping into a comedy of errors, except it wasn't funny. Imagine this: five hours before takeoff, bam! Flight canceled. Panic mode activated. We scrambled to book another flight, shelling out extra cash, and now we're stuck in this refund maze for the flight we missed. We finally got home, and surprise! Our bags vanished. Apparently, we weren't alone—five other families lost theirs too. Day six rolls around, and after a call saying they found the bags, still nothing. They say, "Your bags are safe, should be delivered soon," but it's been a week. I even offered to fetch them myself, but nope, no guarantee they'd hand them over. Needed those items for a wedding, but all I got was sweet talk. Frontier? Never again!

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  • C

    Cathy Elliman

    1 anmeldelser

    United States

    I got the Go Wild

    I got the Go Wild Pass thinking it'd be a great deal, but it turned out to be a huge disappointment. You’re pretty much left hanging with domestic flights confirmed just a day before, and international ones only ten days ahead. It’s a nightmare trying to plan anything without knowing if you’ll have a return flight. Layovers are ridiculously long, like 12 to 48 hours! And more than half the places they say you can fly to aren’t even an option. The worst part? You can't even speak to a real person. It's all through email or chat, and it feels like they’re dodging real contact. Definitely not worth the hassle or the hype. Avoid this pass!

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  • S

    Shakila Razack

    1 anmeldelser

    United States

    I took a Frontier Airlines

    I took a Frontier Airlines flight from Austin to Cleveland recently, and while I'm glad they offer a direct route, the experience wasn't all smooth sailing. The gate agents were pretty relentless about charging for personal items. It's frustrating because it feels like they're just out to make a quick buck. I overheard they get commissions for this, which makes it even more disheartening. As a regular traveler, you expect some hassle, but this just felt over the top. Frontier's direct flights are convenient, but the nickel-and-diming can leave a sour taste. I hope they rethink this approach because, honestly, it can ruin a trip.

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  • A

    Antony V A

    1 anmeldelser

    United States

    I had the worst experience

    I had the worst experience with customer service at the airport recently. Even though I arrived at the gate 10 minutes before closing, they didn't let me board the flight because I forgot to check in. The staff was incredibly rude and unhelpful. I don't understand where they find such unprofessional employees. After missing the flight, I realized I left my jacket and wallet in the sitting area. When I asked for help, the staff claimed they couldn't find it, but I eventually found it myself near the gate. It's hard to trust employees who act this way. When I tried to take pictures, they covered their ID badges. What are they hiding? This airline really needs to reevaluate their hiring practices.

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  • D

    Darien Coleman

    1 anmeldelser

    United States

    Trying to get home for

    Trying to get home for the anniversary of my Godmother's passing was a nightmare thanks to this airline. My flight from Vegas to Orlando got delayed, making me miss my connection to Ohio. The next flight wasn't until the next day at 3 PM. The flight attendants seemed more interested in selling their credit card than helping passengers. I stood in line for an hour just to talk to someone because so many others missed their flights too. Offering me a hotel for the night didn’t fix anything. They didn’t have any Ohio flights, so I had to get a flight back to Vegas at 7:35 PM. I ended up spending the entire day in an unfamiliar city alone. The staff was rude and nonchalant, even calling security on frustrated passengers. To top it off, they gave me a middle seat, and I'm 6'1" and 280 lbs. This was the worst flying experience ever. Never again with this airline.

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  • T

    Tom Oathoudt

    1 anmeldelser

    United States

    Booked a Premium seat and

    Booked a Premium seat and paid extra for it. Imagine my surprise when I got to the airport and discovered I had been moved to a regular seat. No heads-up, no email, nothing. I called customer service, and they basically told me there was nothing they could do. No explanation, no refund for the premium fee. It's like they just wanted to keep my money and sell the same upgrade to someone else. Honestly, it felt like a scam. I expected better service, especially after paying for an upgrade. Really disappointing experience, and it makes me question ever booking with them again.

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  • S

    Sergio González Muñoz

    1 anmeldelser

    United States

    I had the worst experience

    I had the worst experience with this airline. First, my flight got delayed by 4.5 hours and they didn't even give a proper reason why. Then, they finally made us board the plane, only for us to sit there for another hour before announcing another 3-hour delay. So basically, I was stuck waiting for 8.5 hours. No other flights were available, meaning we had no choice but to wait if we wanted to get to our destination. As compensation, they gave us a measly $15 food voucher. Honestly, save yourself the trouble and avoid booking with them.

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  • K

    Katie Cooper

    1 anmeldelser

    United States

    I tried booking a service,

    I tried booking a service, and it was honestly a mess. The process to get the code was long, and when I finally got it, it didn’t even work in the app. Super frustrating! Then, they wanted me to pay an extra $35 just to have someone else book it for me. Like, seriously? It shouldn’t be this complicated. I just want to use what I paid for without all these extra steps and costs.

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  • T

    Thomas Perez

    1 anmeldelser

    France

    Really bad experience

    I had a really bad experience flying with this company. First, our flight was delayed by 4 hours. When we finally landed in Dallas, there was no one there to help us. They even asked us to pay to change our flight to Los Angeles, even though we were supposed to go to San Diego. The customer service was awful. It felt like they didn't care about helping us at all.

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  • K

    Kumar Dahal

    1 anmeldelser

    United States

    I had the worst experience

    I had the worst experience with Frontier Airlines and need to warn others. I booked a flight from Dallas to Minneapolis for just $148, thinking I was getting a good deal. But the nightmare started at the airport. First, their app wouldn’t let me check in. Then, when I got to the gate early, they told me to wait until everyone else boarded. Suddenly, they said my seat was given away! They were rude and dismissive and I was left stranded, forced to pay $528 for another last-minute flight and $70 for a taxi to another airport. I also discovered they charge ridiculous fees for carry-on bags, which they don't clearly show during booking. A student next to me had to pay $91 for her carry-on, which was more than her flight! It felt like a scam, pure and simple. They overbooked and sold our seats to make more money, leaving several of us helpless. If you value your time and money, steer clear of Frontier Airlines. This isn’t just bad service—it’s exploitation. Avoid at all costs.

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