Frontier Airlines

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1.2

24% af anmelderne anbefaler Frontier Airlines.

Frontier Airlines reviews indicate an overwhelmingly negative customer experience, with only a handful of positive or neutral ratings among hundreds of complaints. Customers most often cite low ticket prices and occasional direct routes as the main advantages, and a few mention friendly onboard crews and clean planes. However, the negative feedback is extensive and consistent: frequent flight delays and cancellations with little to no advance notice or support, poor customer service both at the airport and online, and a confusing, fee-heavy pricing structure that often leaves travelers paying far more than expected. Many Frontier Airlines customer reviews describe hidden baggage and seat charges, uncomfortable seating, and issues with rebooking, refunds, and the Go Wild Pass. Reports of rude staff, communication failures, and inadequate handling of disruptions are common. Overall, Frontier’s low fares may appeal to budget travelers, but the risk of disrupted plans, unexpected costs, and lack of support means most customers would not recommend the airline.
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Om Frontier Airlines

Frontier Airlines (NASDAQ: ULCC), headquartered in Denver, Colorado, is dedicated to "Low Fares Done Right." The airline operates 120 A320 family aircraft and boasts the largest A320neo fleet in the U.S. Frontier's efficiency is enhanced by its seating configuration, weight-saving tactics, and baggage process, making it the most fuel-efficient major U.S. carrier by available seat miles per fuel gallon consumed. With over 230 new Airbus planes on order, Frontier aims to continue growing. Their mission is to provide affordable travel across America.

Key Details:

  • Location: The company is headquartered in Denver, Colorado, United States.
  • Founders: Frontier Airlines was founded by Frederick W. "Rick" Brown, Janice Brown, Bob Schulman.
  • Foundation Date: The company was established in the year 1994.

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  • J

    Jesper Rex

    1 anmeldelser

    Denmark

    I booked a trip from

    I booked a trip from Houston to Vegas with Frontier. Timing was perfect for us, not even about the price. Then, they had this True Love promo, so we canceled and rebooked to get the extra suitcase and better seats. Everything seemed fine. But then they changed the flight time from 5 PM to 6 AM and added a stopover in Denver, which doubled the travel time. When I tried to cancel because they changed it, all I could get was travel credit. I paid with my credit card and now we’re stuck with a credit we can’t use since we live in Europe. Frontier is all about the money, and it’s just the worst. Avoid them if you can.

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  • D

    Dan & Filippa Rachlin

    1 anmeldelser

    Denmark

    What a nightmare!

    Wow, what a nightmare! I get that Frontier Airlines is a budget option, and I wasn’t expecting luxury. But never in my life have I been treated so terribly by airline staff. When we were boarding, my wife was asked if she knew we were seated in the exit row. She smiled and said yes, but the male worker literally yelled at her, “This is a yes or no question!” It was crazy. His female colleague then made me measure my carry-on with such a nasty attitude that I felt personally attacked. Needless to say, we’ll never fly Frontier again, and our 50,000 social media followers will hear about this awful experience.

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  • r

    robert j.

    1 anmeldelser

    Cheap flight, no surprises

    Scooped a sale fare, skipped the extras, and flew with just a personal item. App check-in was smooth and the mobile boarding pass worked fine. I picked a regular seat and grabbed water at the airport. No drama, no upsells I didn’t accept. Read the rules, travel light, and it’s hard to beat the price. For a quick hop, that’s all I needed.

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  • K

    Kiara B.

    1 anmeldelser

    Schedule shift, support meh

    Mid itinerary, the return got bumped by a few hours. The app showed options, but I couldn’t find a clean way to chat with a person. Eventually sorted it, but the credits and fees language felt murky. Flight ran fine when it happened, just left me annoyed at the process. It’s a low-cost carrier, I get it. Still want clearer help during changes.

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  • L

    Laura Mitchell

    1 anmeldelser

    United States

    Frontier customer service at the

    Frontier customer service at the Cincinnati front desk was awful. They wanted to charge $80 just to answer a question about how to use the app, and then made us waste time waiting only to say they couldn’t help because we speak English. That was very disrespectful. People working there should know how to deal with customers who speak different languages. It was also ridiculous that they charge so much for a carry-on bag, basically the same as a regular checked suitcase. The service was worse than Spirit. There was also a Filipina lady and an African man laughing right in our faces. This happened today, October 19, 2026, around 11:30 a.m.

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  • E

    Emily Carter

    1 anmeldelser

    United States

    Booking.com ended up double-booking my

    Booking.com ended up double-booking my Frontier flights and never really admitted it was their mistake, which was frustrating. Frontier also said they wouldn’t refund me, even though booking the same two people on the same flights twice is illegal and goes against their own carrier policy. That still didn’t mean a refund was coming, and it made things difficult for the ticket counter staff because of the duplicate booking. I explained that Frontier had already told me they were sorry but there was nothing they could do. I had paid twice for the flights and wanted the aisle seats, not the middle ones. It feels like the US government needs to step in and sort this kind of problem out. I will never fly Frontier again.

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  • E

    Emily Clarke

    1 anmeldelser

    Canada

    I wouldn’t recommend Frontier Airlines.

    I wouldn’t recommend Frontier Airlines. When I had to cancel a flight because of medical reasons, they showed no empathy at all. I also wouldn’t book the disruption service through HTS/Hopper, because if you cancel your flight, they won’t refund the policy you paid for even though you can’t use it. HTS/Hopper is actually the company providing the policy, even though it’s sold through Frontier Airlines, and Frontier should stand behind the policies they offer.

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  • T

    Tommy

    1 anmeldelser

    Cheap fare, strict bag rules

    Frontier booking was fine and I grabbed a low fare. Add-ons stacked quickly, so I pre-bought a carry-on and seat. Gate agents enforced sizes hard. Flight arrived on time and the app boarding pass worked.

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  • C

    Charles Bown

    1 anmeldelser

    Measure box saved me

    Gate check with the metal box had me sweating. My backpack fit after a repack and I breathed again. Lesson learned, travel lighter.

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  • J

    Julian Orue

    1 anmeldelser

    Chile

    You won't believe what happened

    You won't believe what happened with Frontier Airlines! I had prepped everything, even paid for my baggage ahead of time, but when I got to the gate, they wouldn’t let me board. They said there wasn’t enough space for my bags, which was strange since I’d already paid for it. Then, when I tried to sort it out with them afterward, they had the nerve to say I never showed up for the flight! It felt like they were trying to sweep the whole thing under the rug. It's like I paid for a flight and my baggage for nothing. Honestly, it felt like a complete scam, and I wouldn't recommend dealing with them at all.

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  • J

    Joey

    1 anmeldelser

    United States

    Honestly, I can't believe what

    Honestly, I can't believe what happened. We were all set for our trip, bags packed, kids excited, and then bam! They shifted our flight by a whole 10 hours. Now, we're stuck in Vegas, juggling our plans and keeping the kids entertained for what feels like forever. It's just so frustrating! I had a feeling this could happen, but I booked anyway, hoping for the best. Big mistake. It's like, come on, can't they get their act together? We’ve got better things to do than wait around for hours. Definitely a lesson learned the hard way.

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  • D

    David Wells

    1 anmeldelser

    United States

    Flying with Frontier was quite

    Flying with Frontier was quite an experience, and not in a good way. At first, the ticket price seemed like a steal, but hidden fees popped up at every turn. Navigating their online check-in was a maze, and it felt like every little thing came with an extra charge. Need a seat assignment? That'll cost you. Want to bring a carry-on? Get ready to pay more. And don't even get me started on the customer service – getting help felt like pulling teeth. In hindsight, paying a bit more for a different airline would've saved a lot of hassle. Definitely not worth the initial savings. Never again.

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  • M

    Michelle

    1 anmeldelser

    United States

    Flying with this airline is

    Flying with this airline is pretty much what you'd expect for the price. If you're just looking for something cheap to get you from point A to point B, it's fine. But don't bother with the automatic check-in; it's a waste of money. You end up doing all the work yourself, and they still charge you for it. It's a bit frustrating, honestly. And if you need help, good luck with that. The customer service feels like you're talking to a robot, which isn't great when you need real answers. So, if you're on a tight budget and it's a short trip, it might be worth it. Just keep your expectations in check.

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  • S

    Shelly

    1 anmeldelser

    United States

    Flying with Frontier was a

    Flying with Frontier was a bit of a nightmare. I booked a flight and, bam, my money just disappeared, way more than the ticket cost. It's like they have no idea what they're doing. I mean, how can a company mess up bookings so bad? I tried getting some help, but their customer service was just not having it. Felt like they were just dodging my questions, not a hint of honesty. I can't wrap my head around how they’re still running. Honestly, if they can't get a simple booking right, it makes me wonder how they're handling the rest of their operations. Avoiding them from now on seems like the best plan.

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  • S

    Stacy Erik Coutu

    1 anmeldelser

    United States

    Flying with Frontier Airlines? Buckle

    Flying with Frontier Airlines? Buckle up for some surprises! I thought I snagged a great deal on my ticket, but turns out, not so much. The fine print got me with those sneaky carry-on fees. They really should make those extra charges way more obvious, don’t you think? Anyway, my real adventure began on the return trip from Boston to Atlanta. The first leg was delayed due to weather, which is fair. But then things went south. After boarding the connecting flight, we were asked to deplane, only for it to be canceled. Stuck in Atlanta overnight, I was given a hotel and meal voucher, but waiting almost 24 hours for the next flight? Not fun. If you're flying Frontier, double-check those extra fees and be ready for unexpected hiccups.

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  • B

    Brittney LaChance

    1 anmeldelser

    United States

    I was really looking forward

    I was really looking forward to my trip, but the experience at the Frontier gate was not cool at all. While I was in line, the gate folks seemed to pick me out of the crowd and told me to test my bag in their sizer. I had already checked the bag size rules online and even measured it myself at home, so I was sure it was fine. But the sizer at the gate seemed smaller than what they advertised. My bag fit the dimensions I had, yet they made me pay a $99 fee or else I couldn't board. Felt like they were just trying to squeeze money out of me. The plane wasn't clean either. This was my first and last time with Frontier. I'm talking with the U.S. Department of Transportation’s Office to help others avoid this mess. Don’t fly with them!

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  • N

    Noris

    1 anmeldelser

    United States

    Flying with Frontier was a

    Flying with Frontier was a disaster. My trip to Puerto Rico from 8/23 to 8/26 turned into a nightmare. They hit me with a $99 fee for a small carry-on and charged extra for the seat, which was a surprise. Not even a sip of water was offered during the flight, and the customer service was practically nonexistent. I reached out with a complaint, hoping for some resolution, but all I got was a suggestion to read their policy. I understand paying for luggage, but $99 for a carry-on without a heads-up? That's just ridiculous. They lure you in with low fares, but you end up spending way more for such poor service. Definitely avoiding them in the future.

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  • R

    Rjayy ‘

    1 anmeldelser

    United States

    I had a terrible

    I had a terrible experience with this airline, and honestly, it was a nightmare. From the moment I booked, it felt like they were just out to squeeze every penny from me. Fees popped up for the most ridiculous things, and it seemed like every time I blinked, there was another charge. And the delays—don’t even get me started. It was one after another, and it seemed like no one even cared to explain why. The whole experience was just exhausting. I really regret not going with a different airline. Trust me, if you want to save your sanity and your wallet, look somewhere else. This one’s just not worth it.

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  • T

    TRao

    1 anmeldelser

    United Kingdom

    Our trip with Frontier Airlines

    Our trip with Frontier Airlines turned into a total hassle. We got to the check-in around 1:20 PM, cutting it close with two little ones in tow. A staff member, Rose, pointed us to a self-service kiosk for our bag tag. But the machine kept saying our bag was over 40 lbs, even though it was just 38 lbs when we weighed it separately. We tried another kiosk, same issue. Rose finally came over but the machine then told us to get help at the front desk. By the time we got back to Rose, it was 1:27 PM, and she said check-in was closed. Our options? Split our family’s travel or cough up an extra $304 for a flight the next day. Really felt like they were all about rules, not helping us out. Just a stressful situation all around, and we left feeling pretty let down.

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  • Y

    Yennifer Tarkowski

    1 anmeldelser

    United States

    I walked into the store,

    I walked into the store, thinking it would be a quick and easy trip. I was in uniform, carrying my two trusty backpacks, and was caught off guard by how rude the lady was. She insisted on charging me for the backpacks, even though I knew they were supposed to be free for active duty folks like me. It felt like she was just out to make my day worse. I couldn’t believe it; it was like she was determined to ignore the policy. It just made the whole experience frustrating, and I left feeling pretty annoyed. Definitely not what I expected.

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  • H

    Hailee Bankhead

    1 anmeldelser

    United States

    So, I got to the

    So, I got to the airport thinking I was all set, but surprise! The gate closed before I could even blink—16 minutes before takeoff. Traffic was a nightmare, and TSA took its sweet time. I called the help line, and they promised a free rebooking after sorting out the no-show status. Off I went to meet the manager, who was supposed to help, but guess what? No-show! Ended up buying new tickets at full price. The next day, the plane had some maintenance hiccup, but no announcements or app updates. After a long wait, a gate agent finally told us we'd miss our connection. Lucky there was a later flight, or I'd be stuck losing two days' wages. Not flying with them again, that's for sure.

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  • T

    Thaddeus

    1 anmeldelser

    United States

    I was on a Frontier Airlines

    I was on a Frontier Airlines flight when they announced this great promo—sign up for their credit card using a special code, and you’d get seven free flights. Sounded too good to pass up, right? So, I did it. Got my card in the mail, but nothing about those free flights. Called up customer service, and they acted like the promo never existed. Didn't even bother to check the code or anything. Felt like I was just being brushed off. It’s like they’re running a bait-and-switch scheme. Can’t believe they can get away with this nonsense. Seriously, if you’re thinking about flying with them, think twice. Not worth the headache.

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  • C

    Crystal Brown

    1 anmeldelser

    United States

    Flying Frontier was such a

    Flying Frontier was such a letdown, not even worth the cheap fare. Booked tickets for me and my partner, thinking we'd sit together, but nope—they split us up on purpose! It’s like they want you to pay extra just to sit next to each other. And don’t get me started on the luggage fees; they're ridiculously high. Seriously, by the time you add up all those extra costs, you might as well have flown with a better airline. It's no surprise they have such low ratings. It's a shame because you expect at least the basics when you book a flight. Definitely not flying with them again.

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  • L

    LaylaReads

    1 anmeldelser

    United States

    Wow, can you believe all

    Wow, can you believe all the extra charges? When I booked my flight, I thought I was getting a good deal, but then all these fees started popping up. It was like every little thing had a cost attached to it. I mean, having to pay just to get my boarding pass at the airport? That's usually free with other airlines. The whole experience felt like a money trap. And by the end of it, the ticket ended up costing more than other airlines I’ve flown with. It just didn’t feel worth it. Next time, I’ll probably look elsewhere for a more straightforward experience.

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  • N

    Nathan Cruz

    1 anmeldelser

    United States

    You know, I was really

    You know, I was really looking forward to having my wife's best friend visit. She had this trip all planned out, and we were all really excited. But out of nowhere, Frontier just canceled her flight. No heads-up, nothing. When we called to figure out what was going on, they told us it was because they thought the booking was "fraud." I mean, wouldn't it make more sense to at least reach out to us first? It's not like they helped solve the issue either. For an airline that's supposed to be budget-friendly, they sure make it hard to trust them with things like this. It's just disappointing, honestly.

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  • S

    Shaun Rice

    1 anmeldelser

    United States

    I booked a flight with

    I booked a flight with this airline hoping for a smooth trip, but it was a mess from the start. First, they barely communicated any delays, leaving everyone confused and frustrated. The boarding process felt like chaos, with staff seeming uninterested in helping passengers find their way. Once on the plane, there were constant technical issues with the entertainment system, which nobody bothered to fix. It felt like they didn't care about making the flight enjoyable or even comfortable. The crew seemed distant, and any requests were met with impatience. Honestly, I left the flight feeling more stressed than when I boarded. Definitely not flying with them again.

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  • F

    FMD Logistics

    1 anmeldelser

    United States

    So, there I was

    So, there I was, ready to board flight 1481, when I encountered the rudest airline employee ever. The lady scanning our boarding passes, Destiny, acted like she couldn't be bothered with us. Ignored questions left and right and when she did decide to talk, her tone was downright nasty. It wasn't just me; everyone around looked upset. We paid good money for this flight, and dealing with her attitude was totally uncalled for. I get that airports can be chaotic, but this was on another level. I even asked for her name, and she refused to give it. Not sure if Destiny's her real name, but after this, I'm steering clear of Frontier.

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  • Z

    Zeya

    1 anmeldelser

    United States

    So, I thought I had

    So, I thought I had my trip all figured out. Flying from Charlotte to Fort Lauderdale on August 14th, everything seemed smooth. Checked in, got my boarding pass, and had my seat ready. Arrived at the airport early, chilled in the lounge, and even got an email to check-in again, so no alarms there. But when I was heading to my gate around 5:30 PM, I noticed something was off—the flight info didn’t match mine. Opened the app, and bam, my flight was canceled. Total shocker! Called customer service, hoping for a quick fix, but all they offered was a 12-hour journey with a layover or a flight the next day. Neither was an option for my short trip. I had to cancel everything, lost over $200 on non-refundable stuff, and wasted my day at the airport. No heads-up about the cancellation either, which was super frustrating. Next time, I might just pay more for another airline, because this experience was a major letdown. If Frontier's my only choice, I'd rather take a bus!

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  • G

    Gerniece Hall

    1 anmeldelser

    United States

    Traveling with Frontier was a

    Traveling with Frontier was a nightmare for my family of 25. Our flight from Miami to Baltimore was delayed by 4 hours, and instead of any real help, we got a food voucher that didn’t even cover the cost. The staff at gate 9 were unbelievably rude, especially the manager who acted like we didn’t even matter. It was like they thought we should just accept whatever they said without question. For an airline that’s not even that cheap, the least they could do is treat their customers with some respect. It was such a bad experience, none of us will ever fly with them again. I wouldn’t recommend this airline to anyone.

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  • D

    David Goldberg

    1 anmeldelser

    United States

    Flying with Frontier was quite

    Flying with Frontier was quite an adventure, but not the good kind. The staff? Let’s just say they could use a crash course in politeness. They seemed to have mastered the art of being dismissive. And delays? Oh, they must be a feature because they happen so often. If you enjoy spending extra cash for a supposedly upgraded seat only to end up squished next to someone who clearly needed two seats, then you’re in for a treat. I felt like a T-Rex trying to fit into a chicken coop. Lesson learned: paying less with Frontier means paying more in discomfort and frustration. Next time, I’ll spend a bit more for a pleasant journey. Thanks, but no thanks, Frontier.

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