Flying with Frontier Airlines left
Flying with Frontier Airlines left me with mixed feelings. While I was ready to give them a fair shot, the experience was marred by a moment I witnessed with another passenger. She was having trouble with the Frontier app, which wouldn’t let her check in. She did everything right, even had a screenshot as proof, but was met with rudeness by an employee named Nicole. Despite being shown the error, Nicole dismissed her concerns and sent her to the same line she was already in. It was frustrating to watch, especially since the tech issue wasn't her fault. Then there were the self-service kiosks. They were glitchy and only printed one bag tag when two were needed. It was a hassle. On a brighter note, another employee was patient and friendly, showing that good service is possible. Sadly, the negative parts outweighed the good. With issues like these, I’m thinking twice about booking with Frontier again. Respect and professionalism should be a given, and I hope they step up.
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