Driveway.com

3.9

376 anmeldelser
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78 % af anmelderne anbefaler Driveway.com. Over gennemsnit i denne kategori

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3.9

78% af anmelderne anbefaler Driveway.com.

Driveway.com reviews reveal a mixed overall sentiment among customers. Many buyers and sellers praise Driveway.com for its friendly, responsive staff and straightforward online process—numerous customers mention representatives like Jaz, Marco, and Tyler for making car buying or selling easy and stress-free. Fast payment, competitive offers (often beating Carvana and CarMax), and the convenience of at-home delivery or pickup are frequently cited positives. However, significant negative patterns emerge: customers report inconsistent communication, lengthy delays with delivery or title/registration paperwork, and confusion over deposits or credit checks. Some Driveway.com customer reviews also highlight issues with undisclosed vehicle damage, warranty disputes, and challenges obtaining refunds or resolving complaints. While many have a positive, seamless experience, others find the process frustrating or disorganized. In summary, is Driveway.com legit? Most users receive attentive service and fair deals, but potential buyers and sellers should be prepared for possible administrative hassles and communication gaps.
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Om Driveway.com

This company prioritizes serving its customers and their families, making it their top commitment. They offer a hassle-free car-buying experience with transparent, no-haggle pricing, a 7-day money-back guarantee, and convenient delivery options, including your driveway. Their online platform simplifies buying, selling, financing, and servicing your vehicle. Whether you're a first-time buyer, seeking an upgrade for adventurous journeys, or accommodating a growing family, this company is dedicated to helping people acquire the wheels they love to reach their destinations.

Key Details:

  • Location: The company is headquartered in Tigard, Oregon, United States.
  • Founders: -
  • Foundation Date: The company was established in the year 2000.

Driveway review: online car buying, selling and financing

Driveway is a US digital automotive marketplace within Lithia Motors, Inc., the dealership group behind Lithia & Driveway. This Driveway review covers buying new and used vehicles, selling or trading a car, arranging auto financing and managing ownership services online. Inventory is drawn from Lithia’s national dealership network rather than from one central warehouse. Customers can shop remotely and have eligible vehicles delivered to their address.

Vehicle shopping, trade-ins and financing

Buyers can search new and pre-owned inventory, calculate payments, apply for financing and complete much of the transaction online. Driveway Finance Corporation is the group’s primary lending arm, although customers can also use qualifying financing from their own bank or credit union. Pre-qualification is described as a soft-credit process that does not affect the applicant’s credit score.

Sellers can enter vehicle details to receive an offer and arrange pickup or apply the vehicle’s value toward another purchase. My Driveway provides account tools for saved vehicles, maintenance appointments, care plans, payoff details and Driveway Finance Corporation loan payments.

Delivery, returns and warranty conditions

The money-back guarantee depends on the vehicle. A pre-owned vehicle below $100,000 can currently be returned within seven days or 400 miles, whichever comes first. Used vehicles priced at $100,000 or more and all new vehicles have a four-day or 50-mile window. Driveway must be contacted by 5 p.m. ET on the final eligible day.

Shipping fees are not refunded. Returns are excluded when the vehicle exceeds its mileage limit, has been damaged, involved in an accident, modified or subjected to an additional lien. Eligible used vehicles with fewer than 80,000 miles may also qualify for a 60-day/3,000-mile guarantee, while new vehicles can carry manufacturer warranty coverage.

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  • S

    Sharon Wiggins

    1 anmeldelser

    United States

    I bought a car

    I bought a car and overall, the experience was pretty good. The customer service team was quick and made the whole process easy. Throughout the purchase, I talked to several different people, which was a bit confusing. One guy promised to send the owner's manual for my Jeep overnight if I signed some forms to speed up the shipping. Sadly, I never got that manual, and his dishonesty was disappointing. Everything else went smoothly, though. They even did a follow-up to ensure everything was alright with the purchase. If you go through this process, make sure to note down the names of everyone you talk to for follow-up purposes.

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  • S

    Sandie

    1 anmeldelser

    United States

    Letting go of my beloved

    Letting go of my beloved sports car was tough, especially because I had to stop driving due to health reasons. But this company made the whole process so smooth and treated me like a real person, not just a customer. Their offer was unbeatable, which convinced me to sell. Otherwise, that car was staying in the family. Funny story – my daughter-in-law had driven it before and left her number in the glove compartment. The new owner, a minister like my dad, found it and called her to reach me. His daughter wanted him to ditch his motorcycle, and he was so excited to get the car. It was heartwarming to hear from him. Great prices and amazing service all around.

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  • C

    Chris Cardoza

    1 anmeldelser

    United States

    I sold my old car

    I sold my old car and had a pretty good experience with this company. They gave me more money than anyone else I checked with, which was a big plus. The whole process was straightforward and didn't take much time at all. After everything was sorted, I got paid almost immediately. If you're looking to sell your car without any hassle, I'd say give these guys a shot. They made the whole thing pretty painless and I walked away feeling satisfied with the deal. Honestly, it was a much better experience than I was expecting.

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  • W

    William X. Lee

    1 anmeldelser

    United States

    this car dealership really

    Man, this car dealership really got me riled up. I took my 14-year-old car in, thinking they’d give me a fair shot. It’s been garage-kept for nearly 4 years, so hardly any wear and tear. They snapped a million pictures and then some rep comes up saying there's a crack in the fender. What crack?? There isn't one! Then they had the nerve to offer me just 300 bucks. Seriously? Even if my car was falling apart, I’d expect more than that. It's the same old shady tactics, like they think they can pull a fast one on everyone. Honestly, steer clear of these guys. Typical car dealers, can’t trust 'em.

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  • H

    Highly organized traveler.

    1 anmeldelser

    United States

    Selling my car with Driveway

    Selling my car with Driveway was a breeze. In just three weeks, everything was sorted out. Seeing my Capital One auto loan paid off was such a relief, plus I got some extra cash too. David and Tyler were really great throughout the whole process. If you're thinking of selling your car, I'd say give Driveway a shot. They even offered more than anyone else.

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  • J

    Joseph

    1 anmeldelser

    United States

    I had a pretty frustrating

    I had a pretty frustrating experience with this company. My car showed up damaged and after what felt like an eternity of phone calls and emails, I’m still stuck with no solution. It’s been over a month now and I haven’t gotten the title or any proof of the extended warranty I paid for. Honestly, dealing with them has been a nightmare. I’m worried they’ve taken my trade-in, my money, and a whole lot of my time. I definitely wouldn’t recommend using them. It’s just been one big hassle after another with no end in sight.

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  • S

    Shawn Guillory

    1 anmeldelser

    United States

    I went to driveway.com to

    I went to driveway.com to check out a truck for $26,000. My credit score is 767, so I thought it would be smooth. First, they said I was approved with $500 down. Then they ran my credit again and told me it’s $1000 down. They did it again, and it jumped to $1800, then $5000 down with $750 monthly payments. It was frustrating and felt like a scam. So, I ditched them and headed to a local dealership in Lake Charles, Louisiana. Ended up getting a 2020 GMC Sierra 1500, fully loaded, 4x4 for $35,000. The interest rate was 6.79%, and my monthly payment is $650 with zero down. Much happier with this deal!

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  • A

    Alicia Canada

    1 anmeldelser

    United States

    I gotta admit, I was

    I gotta admit, I was pretty nervous about trying out Driveway. But man, I’m so glad I did! The whole thing was super easy and the offer they gave me was the best one I found. The process was smooth, no annoying automated messages when I called customer service either. It was straight to a real person who actually knew what they were talking about. They helped me out with all my questions and made sure I filled out everything correctly before sending in my title. Big thanks to David and Taylor, you both rock! This definitely deserves a 5-star review.

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  • A

    Aditya Ashok

    1 anmeldelser

    United States

    I stumbled upon a car

    I stumbled upon a car deal that seemed too good to be true. To my surprise, it was legit. DeShaun, the sales guy, was super helpful and really knew his stuff. He patiently answered all my questions and made sure everything went smoothly. Honestly, it felt more like chatting with a friend than dealing with a salesperson. The whole process was easy and stress-free thanks to his professionalism and kindness. I couldn't be happier with my new ride and the service I received. If you're in the market for a car, definitely ask for DeShaun.

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  • R

    Rober Co

    1 anmeldelser

    United States

    I tried out Driveway

    I tried out Driveway for my latest car purchase after having used CarMax and Carvana before. I gotta say, Driveway really nailed it for me. The whole buying process was super smooth and my car arrived in about four weeks. They even reimbursed me for the late registration fees and inspection costs, which was a nice touch. The staff there, especially Lidia M., were fantastic. She went above and beyond to make sure I was happy with my new ride. If I ran a business, I’d try to hire her on the spot. The car did have a minor issue with the radiator fan after 60 days, but Lidia worked it out with the warranty department to get it fixed for free. Overall, I'm really pleased with my experience.

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  • I

    Isis Ruiz

    1 anmeldelser

    United States

    Decided to buy a car

    Decided to buy a car online for the first time, and guess what? Tamie at Driveway totally nailed it. She walked me through every little detail, like holding my hand but without the actual holding. From the initial application on Wednesday to picking up my shiny new ride by Friday, it was smooth sailing. She kept in touch constantly, so I never felt lost in the process. Honestly, if I had to go through this again, I'd do everything exactly the same. No tweaks needed, it was that good.

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  • m

    muffinlover

    1 anmeldelser

    United States

    I decided to give driveway.com

    I decided to give driveway.com a shot for my first car purchase and, honestly, it was better than I expected. I was nervous about buying a car online, being a new driver and all. The car itself is great, no complaints there. But the paperwork? Man, that took forever. I was stuck waiting for what felt like ages. The whole process felt a bit old-school, like I was responding to an ad in the paper rather than dealing with a tech-savvy company. They could definitely step up their game in that area. Still, overall, I'm happy with my car and the experience wasn't bad. Just could use a bit of modernizing.

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  • A

    Anderson

    1 anmeldelser

    United States

    I can't even begin to

    I can't even begin to describe how frustrating this whole car registration process has been. I've been trying to get an update on my vehicle title for what feels like forever, but Driveway has been completely silent. The dealership where I bought the car isn’t any better - no answers, no clarity. I’ve reached out to Driveway several times, begging them to look into it, but nothing changes. Meanwhile, my temporary tags expired over a week ago. Now, I'm stuck relying on Uber and friends for rides. I know I probably won’t get anything for the hassle, but the lack of communication and resolution is beyond disappointing. This whole experience has been a nightmare, and I really hope Driveway steps up for future customers.

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  • A

    Andrew Roper

    1 anmeldelser

    United States

    I sold my car

    I sold my car through Driveway and it was such a breeze! They gave me a better price than any other place I checked. Tyler was super helpful and made sure I understood everything from start to finish. When the pick-up day came, Kevin showed up right on time and was really nice and professional. The best part? The money was already in my account before Kevin even left with the car. It was such a smooth process, I couldn’t believe how easy it all was. Definitely recommend Driveway if you're looking to sell your car.

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  • T

    T. Staton

    1 anmeldelser

    United States

    Monica was a total lifesaver!

    Monica was a total lifesaver! I was going through a tough time with my Grandmother's passing and wasn't the easiest to deal with. But Monica was super understanding and patient. She handled everything so quickly and with so much care. Honestly, she made things a lot easier for me. Big thanks to Monica! You're awesome, and I hope Driveway knows how lucky they are to have you. Good luck with everything, Monica!

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  • c

    customer

    1 anmeldelser

    United States

    I went through the

    I went through the process of selling my car with Driveway, and honestly, it was smoother than I expected. From start to finish, everything was super transparent and quick. The customer support team really stood out; they were there to help me through each step, making things way easier. What really amazed me was the offer I got for my car—it was actually a couple thousand dollars higher than the next best offer I received. Couldn't believe my luck! I'm genuinely happy I chose to go with Driveway and would totally recommend them to anyone looking to sell their car.

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  • L

    Lay

    1 anmeldelser

    United States

    Just had a terrible time

    Just had a terrible time buying a car. Traded in my everyday car for one I can't even drive because they didn't give me plates. Now it just sits there and I'm stuck without a way to get to work. Really frustrating. Wouldn't recommend buying from this place at all.

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  • S

    Sean chartier

    1 anmeldelser

    United States

    Man, this whole car buying

    Man, this whole car buying experience was pretty frustrating. First off, the communication was awful. Tried emailing and texting the agents but got zero responses. The temporary tags showed up a week after the car got here, which was already a problem. Speaking of the delivery, I didn't even get a heads-up. Came home to find the car just sitting in my driveway with a dead battery. To top it off, they just tossed the keys in my mailbox. Seriously, who does that? This was definitely not the smooth process I was expecting.

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  • J

    JJ

    1 anmeldelser

    United States

    I recently sold my car

    I recently sold my car through Driveway and it was such a great experience. Honestly, I got a better price than what Carvana offered. The whole process was super smooth and convenient since it was all done online. They show you the price upfront, so no surprises there. If you like the offer, you just go ahead with the paperwork. Kayleen, who helped me, was incredibly nice and made the documentation and signatures easy to handle. Overall, I'm really happy with how everything went down.

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  • L

    Luke S

    1 anmeldelser

    United States

    Selling my 2023 Mercedes C300

    Selling my 2023 Mercedes C300 was a breeze thanks to Driveway. LaRon, Anna, and Tyler were the best - super helpful and always there when I needed them. They made the whole process feel smooth and easy, guiding me through each step. I never felt lost or confused, and their professionalism was top-notch. The support I got from them was amazing and made the experience really pleasant. I highly recommend Driveway if you're looking to sell your car without any hassle. These guys know what they're doing and really care about helping you out. Big thanks to the team!

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  • M

    Mohammed Iqbal ahmed

    1 anmeldelser

    United States

    Selling my car on Driveway.com

    Selling my car on Driveway.com was actually pretty awesome. Didn't expect it to be so simple. Getting a quote took like five minutes, just typed in my car’s info and uploaded some pics. After I accepted their offer, things moved quickly. Signing documents was super easy since it was all electronic—no printing or mailing stuff. They handled all the paperwork and sent everything I needed to sign online. The car pickup was a breeze too. Scheduled a time, and they came to my place, right on time. Payment was quick, got the money right after they took the car. Customer service was great too, always there when I had questions. Overall, a really smooth and stress-free experience. Would totally recommend Driveway.com for selling your car!

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  • V

    VERL TRICKETT

    1 anmeldelser

    Buying a car online for

    Buying a car online for the first time, I was pretty nervous. But Driveway made it so easy. The whole process went smoothly. They kept in touch with me the entire time, which really helped calm my worries. When the car arrived, right on time, the delivery folks were super friendly. They made sure I was totally satisfied with everything before they left. Honestly, it was way easier than I expected. If I need another car in the future, I wouldn't hesitate to use Driveway again.

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  • P

    Polo

    1 anmeldelser

    The woman who helped me

    The woman who helped me set up my car was amazing! Honestly, she made the whole process so much easier. But I gotta say, there were a few bumps along the way. The loan terms were pretty rough, like, really high-interest rates. And the drop-off process? Not smooth at all. Plus, I didn’t get a temporary plate, which was a hassle. To top it off, the check engine light came on shortly after I got the car. That was a bummer. But despite all that, it wasn’t all bad. Having not-so-great credit is tough, but I appreciate the help I got. Still, it’s hard to give a better rating with those issues. But again, the initial setup lady? She was AWESOME!

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  • S

    Shirley Nobbs

    1 anmeldelser

    The whole licensing thing took

    The whole licensing thing took forever! I bought a new car and didn't have my plates or registration for a full two weeks. Tried to get a temporary license from a local agency, but they couldn't help. So, I was stuck waiting until the plates finally showed up via UPS. Everything else with the car purchase went pretty smooth, but that wait was frustrating.

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  • T

    Tanya Lynette Black

    1 anmeldelser

    When I showed up with

    When I showed up with my own financing, things got a bit complicated. Felt like there was a lot of back and forth, kinda like playing middleman. But in the end, it all turned out great. Scored my car for $3000 less than the market price, so can't really complain. I'm absolutely loving my new ride. And, to my surprise, the delivery was quicker than I expected after we wrapped up all the paperwork. Overall, a bit of hassle but totally worth it for the deal I got.

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  • s

    sherzad ametow

    1 anmeldelser

    I ordered something yesterday and

    I ordered something yesterday and no one got back to me. I called twice, and after the second call, the customer rep told me I needed a co-signer and then checked my credit score again! I already sent all my info and they reviewed it, so why check again? Now I have two hard inquiries in a single day. This is ridiculous and feels like a scam. Definitely don’t recommend them.

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  • D

    Dawna

    1 anmeldelser

    I usually dread car dealerships

    I usually dread car dealerships and buying a new car, but my experience with Driveway was completely different. I’ve bought my last two cars from them, and honestly, it was so easy and smooth. No haggling, no stress—just straightforward and simple. I couldn’t believe how hassle-free it was. Seriously, if you hate the usual car buying nonsense, you should check them out. 100% recommend!

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  • J

    John W

    1 anmeldelser

    Getting started with them was

    Getting started with them was a breeze, everything seemed smooth at first. But then, things went downhill. They sent me the wrong paperwork, no digital signatures, so I had to hire a notary twice. And halfway through, they switched my service person, which was super annoying. The whole process dragged on for almost a month. Honestly, I'm surprised it even got completed. What a hassle!

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  • N

    Nick

    1 anmeldelser

    I just got my hands

    I just got my hands on a used 2017 Nissan Maxima, and man, it's like a dream. Only 55,000 miles on it despite having two previous owners. The whole buying process was surprisingly quick and easy. Cheyenne, who helped me out, was amazing. She made everything smoother and easier, couldn’t have asked for better service. Big shoutout to everyone at Driveway. If you’re looking to finance a car, these guys are the real deal. Highly recommend checking them out. So happy with my new ride!

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  • A

    Anderson

    1 anmeldelser

    I recently went through the

    I recently went through the car-buying process with Driveway and had a mostly good experience. They kept me updated consistently, which was reassuring. However, I did run into a couple of hiccups. For one, even after putting down a payment, the car isn’t reserved until all paperwork is done. I had to specifically ask my rep to contact the dealership to hold the vehicle, which was a bit annoying. Another problem is with the vehicle registration. My temporary tags are about to expire in two weeks, and despite sending all necessary info and following up multiple times via email, I haven’t gotten any response from their side. It’s a bit frustrating, but overall, the experience was fairly positive.

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